Nutcracker

FAQs

What is the delivery area?

We cover areas of New York, Boston, Montreal, Quebec, Trois-Rivieres, Sherbrooke, Ottawa-Gatineau, Toronto. For more detail, see the map here.

What are the delivery date?

We will deliver all weekends from November 28th to December 19th but you can order your tree starting on October 20th to ensure you a greater choice.

How tall and quality grade my tree can be?

We have all the sizes you want, starting with a table top size until the tree of 10 foot. We offer different types of quality:

  • The perfect tree (Premium)
  • A more economical tree (Quality # 1) with little quality issue
  • A tree for outside (Quality # 2)

Do I need to be at home at the delivery date?

If you paid with PayPal, the delivery man will leave the tree at your door, unless otherwise indications. (You can leave a note on your mailbox)

If you pay upon reception, your presence will be required. The delivery man can't leave a tree at your door without being paid.

An email with a link will be provided to track you order arrival time.

How fresh are your trees?

We get our trees direct from the farm one week prior your delivery date. So they are very fresh! Moreover we put a fresh cut at the base of your tree right before we drop it.

What payment methods can be use?

You can pay upon reception of your tree (cash) or with the secured web base Paypal directly linked to our web site.

What happen if my tree has an issue?

We guarantee the freshness and the quality of our trees. They are selected specifically for our customers who choose home delivery. However Mother Nature has its quirks that we can't control. Also we replace or refund a damaged or deficient tree.

Do I come to choose my tree myself?

We have a location in Brossard, Quartier Dix/30, at the Canadian Tire. At this location, you can choose your tree and it will be delivered at your door.

Is it environmentally friendly to buy a real tree instead of an artificial tree?

Artificial trees can't be recycled, reused or composted. Besides, the PVCs and lead they contain stay in landfills for several generations. Plus the Christmas tree industry creates thousands of jobs in rural areas in Quebec and the rest of Canada and markets a magnificent product that is part of our heritage.

Trees are the lungs of the earth. Each hectare of Christmas trees produces enough oxygen to meet the needs of 40 to 45 people. The air we breathe is filtered by these trees, which during their lifetime can absorb up to 32 tons of pollutants such as carbon monoxide, sulfur dioxide and ethylene. (Ref.: AgriReseau)