Nutcracker

FAQs

What is your delivery area?

We cover areas of Montreal, Québec, Trois-Rivières, Sherbrooke, Ottawa-Gatineau, Toronto. For more details, see the map here.

What are your delivery dates?

We deliver every weekend from November 25th to December 17th , but you can order your tree starting on October 10th to ensure the best choice.

What sizes and quality do you offer?

We have a wide range of trees to choose from, starting from as small as 4 feet to trees that are up to 10 feet high. They all come in three different grades:

  • The perfect tree (Premium)
  • A more economical tree (Quality # 1) with little quality issue
  • A tree for outside (Quality # 2)

Do I need to be at home on the delivery date?

If you paid with PayPal, the delivery man will leave the tree at your door, unless otherwise requested. (You can leave a note on your mailbox.)

If you pay upon receipt, your presence is required. The delivery person can't leave a tree at your door without being paid.

An email with a link will be provided to track your order's arrival time.

How fresh are your trees?

We get our trees direct from the farm one week prior to your delivery date so they are very fresh! Moreover we put a fresh cut at the base of your tree right before we drop it off.

What payment methods can be used?

You can pay upon receipt of your tree (cash only) or with the secured web base Paypal directly linked to our web site.

What happens if my tree has an issue?

We guarantee the freshness and the quality of our trees. They are selected specifically for our customers who choose home delivery. However Mother Nature has her quirks, and we can't control them. If a tree is damaged or deficient, we will replace it for you or provide a refund.  

Do I come to choose my tree myself?

We have a location in Brossard, Quebec (Quartier Dix/30, at the Canadian Tire). At this location, you can choose your tree and it will be delivered at your door.

Is it environmentally friendly to buy a real tree instead of an artificial tree?

Absolutely! Artificial trees can't be recycled, reused or composted. Besides, the PVCs and lead they contain stay in landfills for several generations. Plus the Christmas tree industry creates thousands of jobs in rural areas in Quebec and the rest of Canada and markets a magnificent product that is part of our heritage.

Trees are the lungs of the earth. Each hectare of Christmas trees produces enough oxygen to meet the needs of 40 to 45 people. The air we breathe is filtered by these trees, which during their lifetime can absorb up to 32 tons of pollutants such as carbon monoxide, sulfur dioxide and ethylene. (Ref.: AgriReseau)